AI for Telecom.
Faster Resolution. Fewer Outages.
From field force automation that reduces MTTR by 40% to multilingual AI customer agents in 9 Indian languages — Swaran Soft builds telecom AI that improves network reliability, reduces operational costs, and delivers better customer experiences at scale.
8 Telecom AI Applications
Built for Indian telecom scale — millions of subscribers, thousands of field engineers, hundreds of network nodes.
Field Force Automation
Mobile apps for field engineers — job assignment, GPS tracking, work order management, photo evidence capture, and real-time status updates. Reduce MTTR by 40%.
Network Fault AI
AI analyses network telemetry to predict equipment failures before they cause outages. Prioritise maintenance schedules by failure probability. Reduce unplanned downtime.
AI Customer Service Agent
Multilingual AI agent handles billing queries, plan changes, outage notifications, and complaint escalation via WhatsApp and IVR. 9 Indian languages. 24/7 availability.
Network Performance Analytics
Real-time dashboards showing network KPIs, SLA compliance, and customer experience metrics. AI identifies degradation patterns before customers complain.
Tower Site Management
Digital site inspection and maintenance management for tower infrastructure. Biometric login, GPS geo-fence, photo evidence, and multi-level approval workflows.
Workforce Management AI
AI optimises field engineer scheduling, territory assignment, and skill matching for complex jobs. Reduce travel time by 25%. Improve first-time fix rates.
Network Security AI
AI-powered anomaly detection for network security threats. Real-time alerting for DDoS, intrusion attempts, and configuration changes. Automated response playbooks.
Agentic AI for Operations
Multi-agent workflows automate NOC operations — fault detection, root cause analysis, ticket creation, and escalation. Reduce NOC team workload by 60%.
Telecom AI — Frequently Asked Questions
Book a Free Telecom AI Assessment
45-minute session with our telecom AI team. We map your field operations and customer service workflows, identify automation opportunities, and provide a pilot scope within 48 hours.