Agentic AI — Voice AI Agents

Voice AI Agents That Speak
Your Customers' Language. Natively.

Deploy enterprise-grade voice AI agents in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, and Malayalam. Handle inbound and outbound calls, replace IVR, dispatch field teams, and manage customer interactions — all in the language your customers actually speak.

HindiTamilTeluguKannadaMarathiBengaliGujaratiPunjabiMalayalam+ English
Core Capabilities

Enterprise Voice AI — End to End

9-Language Speech Recognition

Production-grade STT in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, and Malayalam — with accent normalisation, noise cancellation, and domain-specific vocabulary tuning for your industry.

  • 9 Indian languages + English
  • Accent and dialect normalisation
  • Domain vocabulary fine-tuning (medical, legal, BFSI)
  • Real-time transcription under 300ms latency

Natural Voice Synthesis (TTS)

Human-quality text-to-speech in all 9 languages. Your AI voice agent sounds like a professional representative, not a robot — with configurable tone, pace, and gender to match your brand.

  • Human-quality TTS in 9 languages
  • Configurable tone, pace, and gender
  • SSML support for emphasis and pauses
  • Custom voice persona development

Telephony Integration

Connect your voice AI agent to any telephony infrastructure — Exotel, Twilio, Knowlarity, TATA Communications, or your existing PBX — with inbound and outbound call handling, IVR replacement, and warm transfer to human agents.

  • Exotel, Twilio, Knowlarity integration
  • Inbound and outbound call handling
  • IVR replacement with conversational AI
  • Warm transfer with full context handoff

Multilingual Conversation Management

Handle mid-call language switches gracefully. A customer who starts in English and switches to Tamil mid-conversation is handled without interruption — the agent detects the switch and responds in the new language instantly.

  • Real-time language detection
  • Mid-call language switching
  • Language preference memory per caller
  • Bilingual response capability

Call Analytics & Sentiment Tracking

Every call is transcribed, analysed for sentiment, and scored against your defined quality metrics. Identify dissatisfied callers before they escalate, track agent performance, and generate compliance-grade call records.

  • Real-time sentiment scoring
  • Call transcription and summarisation
  • Quality scoring against custom rubrics
  • Compliance-grade call records

Secure & Compliant Deployment

All voice data processed on your infrastructure. No audio or transcription data sent to third-party cloud APIs. Full DPDP Act compliance with configurable data retention policies and audit trails.

  • On-premise audio processing option
  • DPDP Act compliant data handling
  • Configurable data retention policies
  • Full audit trail for every call
Proven Outcomes

Voice AI Results Across Industries

Telecom Field Service
73% MTTR Reduction

Voice AI agent calls field engineers in Hindi or regional language when an incident is detected, confirms availability, provides job details verbally, and logs acceptance — all without a human dispatcher.

  • Avg. dispatch time: 4 min → 45 sec
  • Engineer language preference: 100% match
  • Dispatcher headcount: -3 FTE
Healthcare Appointments
No-Shows Reduced 76%

Outbound voice reminder calls in patient's language, 24h and 2h before appointment. Handles reschedule requests conversationally, updates the HIS, and sends a WhatsApp confirmation.

  • No-show rate: 34% → 8%
  • Reschedule handling: 100% automated
  • Patient satisfaction: +22 NPS
BFSI Collections
+38 NPS Improvement

Empathetic outbound voice calls for EMI reminders and overdue follow-ups — in the customer's language, at the right time, with the right tone. Escalates to human agent for complex cases with full context.

  • Collection rate improvement: +18%
  • Human escalation rate: <12%
  • Call compliance: 100% logged

Why Your Current Phone System Is Costing You Customers

Traditional IVR and manual call handling have a ceiling. Here's what enterprise teams tell us before they switch to Voice AI.

67%
of leads lost after hours

After-Hours Calls Go Unanswered

Your team can't handle 200+ inbound calls per week. Leads go cold after business hours — especially for high-consideration products like industrial equipment, drones, or financial services.

40%
drop-off on English-only IVR

English-Only IVR Alienates Regional Buyers

Traditional IVR trees frustrate callers in Hindi, Tamil, Telugu, or Bengali. Customers hang up. Your field team in Tier-2 cities can't communicate in the system's language.

3.5 hrs
per agent per day on repetitive calls

Repetitive Queries Drain Your Best People

Senior staff spend 60–70% of call time answering the same 12 questions: product specs, pricing bands, delivery timelines, dealer locations — all answerable by AI.

28%
avg. conversion without AI qualification

No Lead Qualification Before Human Handoff

Every call reaches a human — qualified or not. High-intent buyers wait in the same queue as casual enquiries. Your conversion rate suffers because priority is invisible.

0%
of call data used for business decisions

Voice Data Is Never Captured or Analysed

Call recordings sit in a folder. No transcription, no intent tagging, no CRM update. Zero visibility into what customers are actually asking — and why they're leaving.

Integrates With Your Existing Stack

No rip-and-replace. Connects to your telephony, CRM, and helpdesk in days.

Exotel
Telephony
Twilio
Telephony
Ozonetel
Telephony
Knowlarity
Telephony
WhatsApp Business
Messaging
Salesforce
CRM
Freshdesk
Helpdesk
Zoho CRM
CRM
ServiceNow
ITSM
Sarvam AI
Indian LLM
BharatGen
Indian LLM

From IVR to Conversational AI in 3–4 Weeks

A structured deployment path — no surprises, no scope creep.

Week 1

Telephony Integration & Language Configuration

Connect your telephony provider (Exotel, Twilio, Ozonetel), configure language models for your required Indian languages, and map your call flows.

Week 2

FAQ Training & Intent Mapping

Train the AI on your product catalogue, pricing bands, FAQ library, and escalation triggers. Map intent categories to CRM fields.

Week 3

UAT with Your Team

User acceptance testing with your sales and support team. Refine confidence thresholds, test edge cases, and validate CRM integration.

Week 4

Go-Live & Monitoring

Production deployment with real-time monitoring dashboard. SLA-backed support for the first 30 days. Weekly performance reports.

Frequently Asked Questions

Get Your Voice AI Pricing Sheet

Tell us your call volume and language requirements. We'll send a tailored pricing sheet and demo slot within 24 hours.

No spam. Your data stays in India. Unsubscribe anytime.

Hear Your AI Voice Agent Before You Commit

Book a live demo and we'll play you a sample voice AI call in your target language — Hindi, Tamil, Telugu, or any of the 9 languages we support. No obligation, no sales pressure.